Timeline

update

Analyzing

Root cause identified in database connection pooling issue related to recent deployment. Team developing fix to restore normal service performance. ## Resolution Summary Investigation ongoing. Database connection pooling issue identified and fix being implemented. Service remains operational with degraded performance.

12/4/2025, 3:00:00 PM
identified

Identified

5xx error rate increased significantly. Engineering team investigating recent deployment changes as potential root cause.

12/4/2025, 2:45:00 PM
investigating

Investigating

Initial reports of slow page loads from customer support. Monitoring systems detected elevated response times in Storefront service.

12/4/2025, 2:30:00 PM

Incident Details

Duration:131h 17m
Started:12/4/2025, 2:30:00 PM
Severity:
Status:investigating

Affected Services

Storefront
Operational